Online Booking

Cancellation policy

For the winter season 2022/23 the conditions below apply according to the day of arrival as follows:

Arrival 01.12.2022 up to and including 22.12.2022
Arrival 07.01.2023 up to and including 27.01.2023
Arrival 04.03.2023 up to and including 29.03.2023
Arrival 14.04.2023 up to and including 22.04.2023

  • up to and including 28 days before the date of arrival: cancellation free of charge
  • 27 days to 8 days prior to the date of arrival: 75% of the arrangement price
  • within the last 7 days before the day of arrival: 100% of the arrangement price

Arrival 23.12.2022 up to and including 06.01.2023
Arrival 28.01.2023 up to and including 03.03.2023
Arrival 30.03.2023 up to and including 13.04.2023

  • up to and including 42 days before the date of arrival: cancellation free of charge
  • 41 days to 28 days before the date of arrival: 50% of the arrangement price
  • 27 days to 8 days before the date of arrival: 75% of the arrangement price
  • within the last 7 days before the date of arrival: 100% of the arrangement price

Apart from the above-mentioned periods 2022/23, the regular terms and conditions will apply as follows:

Pursuant to § 18 (1) no. 10 FAGG (Act on Distance Contracts and Off-Premises Contracts), there is no right of cancellation for this conclusion of contract pursuant to § 11 FAGG. A withdrawal by the contracting partner is therefore exclusively governed by the following paragraphs.

The accommodation contract may be terminated by a unilateral declaration by the contracting party without payment of a cancellation fee up to 3 months before the agreed arrival date of the guest.

Outside the period specified in the previous paragraph, withdrawal based on a unilateral declaration by the contracting party shall be possible only with payment of the following cancellation fees:

  • up to 1 month prior to arrival: 40% of the total agreed price;
  • up to 1 week prior to arrival: 70% of the total agreed price;
  • less than 1 week prior to arrival: 90% of the total agreed price.

EXCEPTION: If you have booked our Non Refundable Rate, it is not cancellable or changeable. In case of cancellation or no-show, 100% of the cost will be retained.