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Cancellation conditions

For the winter season 2022/23 the following conditions apply depending on the day of arrival:
Arrival 01.12.2022 until incl. 22.12.2022
Arrival 07.01.2023 until incl. 27.01.2023
Arrival 04.03.2023 until incl. 29.03.2023
Arrival 14.04.2023 until incl. 22.04.2023

  • up to and including 28 days before the day of arrival: cancellation free of charge
  • 27 days to 8 days prior to the date of arrival: 75% of the arrangement price
  • within the last 7 days before the day of arrival: 100% of the arrangement price

Arrival 23.12.2022 until incl. 06.01.2023
Arrival 28.01.2023 until 03.03.2023 incl.
Arrival 30.03.2023 until incl. 13.04.2023

  • up to and including 42 days before the day of arrival: cancellation free of charge
  • 41 days to 28 days before the date of arrival: 50% of the arrangement price
  • 27 days to 8 days prior to the date of arrival: 75% of the arrangement price
  • within the last 7 days before the arrival date: 100% of the arrangement price

The above conditions automatically apply also to all bookings made before the adjustment of the cancellation conditions (07/22).

Outside the above mentioned periods 2022/23 the regular conditions apply as follows:.
Pursuant to Section 18 (1) (10) FAGG (Federal Act on Distance Selling and Contracts concluded outside of Business Premises), there is no right of withdrawal pursuant to Section 11 FAGG for this contract conclusion. A withdrawal of the contracting party is therefore exclusively governed by the following paragraphs.

Up to 3 months before the agreed date of arrival of the guest at the latest, the accommodation contract can be terminated without payment of a cancellation fee by unilateral declaration by the contracting party.

Outside the period specified in the previous paragraph, cancellation by unilateral declaration of the Contractual Partner is possible only upon payment of the following cancellation fees:
  • up to 1 month before the day of arrival 40% of the total arrangement price;
  • up to 1 week before the arrival date 70 % of the total arrangement price;
  • in the last week before the arrival date 90 % of the total arrangement price.

EXCEPTION: If you have booked our Non Refundable Rate, it is not cancelable or changeable. In case of cancellation or no-show, 100% of the cost will be retained.

Travel cancellation insurance MooshausPLUS:

  • Free cancellation in case of illness up to 48 hours before arrival for all travelers. Transfer within 5 days from booking € 99.00 per booked room to the following account (transfers after the 5-day period are not valid. The deposit slip is valid as confirmation):
    Volks- und Raiffeisenbank Neuwied-Linz eG
    IBAN: DE10 5746 0117 0000 0561 78
    BIC: GENODED1NWD
    Please enter your booking number as the reason for payment
  • Without the MooshausPLUS travel cancellation insurance we refer to the Austrian Hotel Contract Conditions. Austrian law shall apply. The court in Austria/Tyrol/Innsbruck is expressly designated as the court.
    Our services/prices refer to our AGBs
  • The Non Refundable Rate cannot be combined with the PLUS Insurance. If you have booked our Non Refundable Rate, it cannot be cancelled or changed. In case of cancellation or no-show, 100% of the cost will be retained.